Internal Values and Effective Communication Within the Organization

While everyone is working remotely from home due to the global crisis, it is important that colleagues keep the office culture alive and maintain that effective communication. You want to limit the distractions and practice your daily work routine – such as dressing up for success, and setting your own boundaries. This will definitely reduce procrastination. Most importantly, when you set and prioritize your goals, you can accomplish so much. And this begins with having a dedicated workspace to yourself.

Smarp outlined a very resourceful article that will help improve the Workplace Communication: 20 Ways to Effectively Communicate with Your Employees.

I have also created an infographic below illustrating some of the main points of effective communication because working from home can cause things to drift and we don’t want that. We don’t want miscommunication.


Q & A’s with Colleagues

During this uncertain and unprecedented time, I felt that it is very important to know how your teammates and colleagues are doing emotionally. We are all humans. We are there to support one another and provide feedback.

When talking about improving employee motivation, satisfaction, engagement and productivity, companies have mostly been focusing on employee recognition, feedback and appreciation. However, are we focusing enough on continuous employee communication?

blog.smarp.com


I have gathered some Q&A’s from colleagues regarding how they feel about their current job, which involves their confidence level and their ideal employers. Their names will remain anonymous.


1. What do you enjoy most about your role and the work you do for your organization?

Colleague 1 (Work Readiness Instructor/Mental Health Counselor)
The management for the organization is pretty laid back and doesn’t micromanage. Upper management has an open door policy.

Colleague 2 (Basic Skills Instructor)
What I like best about my current job is having a very considerate and supporting team. As I am a mom with two very young kids, once in a while I might need to switch my teaching time slot with other instructors, and sometimes I might even need to bring my kids to work. My team members are very supportive and have never ever said no to any of my requests.

Colleague 3 (Director of Career and Community Development)
Although not for profit, I enjoy and appreciate the opportunities to learn and grow professionally. I especially appreciate the fact that the work I do focus on ONE goal. Goal of educating, seeking and striving alongside those wanting to achieve self-sufficiency and attain personal/professional growth.

Colleague 4 (Mobile Jobs Program Coordinator)

My colleagues and upper management is what I like best about my job. They fully trust me with any type of work or project that I do and give me the autonomy. In addition, I like the fact that I get to be creative to help people who are in need.

Colleague 5 (Summer Youth Internship Coordinator and Adult Literacy Instructor)
This is my first time working in a non-profit organization. I love the decentralized organizational structure of our organization. It allows me to able to collaborate with and learn from individuals from other departments more easily. Also, it enables me to develop new knowledge and skills in the cross-department tasks.

Colleague 6 (Special Projects Coordinator)

Having worked with non-profits for a long time, I like that my line of work has a real positive impact on people’s lives, and I can work with colleagues who genuinely care about what they do.


2. What do you find in your role and organization that is special and unique and sets apart from other organizations?

Colleague 1 (Work Readiness Instructor/Mental Health Counselor)
The organization has more of a family feel to it. The organizational culture is pretty laid back.

Colleague 2 (Basic Skills Instructor)
This is my first job in the USA, so it is no way for me to make any comparison. But I used to be a Chinese teacher in Hong Kong. Compared to the international school I used to work in HK, our organization doesn’t put too much pressure on me, which is good for a working mom like me. As a teacher in HK, I needed to accomplish many goals during an academic year, such as cover all the teaching contents, meeting all the teaching goals, help students pass exams, etc. In our organization currently, it is quite flexible. I have no pressure in guiding students to pass their college entrance test. I like this stress free working environment.

Colleague 3 (Director of Career and Community Development)
I have deep respect and appreciation for our organization, as it remained a one-service organization for the past 48 years. It’s all about workforce.

Colleague 4 (Mobile Jobs Program Coordinator)
Although, our organization may not be well known. However, in terms of ethics and integrity, I can confidently say that we go out of our way to give help to whoever is in need. We are known to provide jobs for immigrants or people who are having a hard time, but whether it be legal, health, or etc., we go out of our way to successfully navigate for the client so that they can get their needs fulfilled.

Colleague 5 (Summer Youth Internship Coordinator and Adult Literacy Instructor)
Flexible working schedule, caring working environment are two major areas that my current company has done differently from my previous employers.

Colleague 6 (Special Projects Coordinator)
This organization runs with a genuine purpose for the betterment of society, not just rhetoric.


3. How would you tell others about your role or your organization?

Colleague 1 (Work Readiness Instructor/Mental Health Counselor)
Our organization focuses on providing Workforce Development assistance as well as English Language Learning assistance from a Work Preparedness focus.

Colleague 2 (Basic Skills Instructor)
I would say our organization provides employees a very warm, friendly, and home-like working environment. It is a government-funded organization, so don’t expect to have a very competitive pay. But if you want to go to work happily every day, this organization could be one of your choices.

Colleague 3 (Director of Career and Community Development)
I work in an organization that focuses on providing opportunities for new immigrants to obtain a job. We provide basic training/skills so that one can find employment. All programs, events, services we provide reflect required methods/tools necessary for obtaining employment. Wonderful benefit about our work is that; we do not limit our efforts to just new immigrants but to the larger job seeking community of the larger community of NYC and in partnership with 50 plus employers seeking the right candidates daily, monthly and bi-annually with our Queens and Manhattan Job Fairs.

Colleague 4 (Mobile Jobs Program Coordinator)
It doesn’t matter what ethnicity you may be. If you need help, we will always be here to help you out with anything. We try our best to make a great impact for everyone who are in need.

Colleague 5 (Summer Youth Internship Coordinator and Adult Literacy Instructor)
My organization’s aim is to help not only immigrants, but also all individuals to get a better life here in the U.S. It is not only a workforce-training agency, but also a place that feels like home.

Colleague 6 (Special Projects Coordinator)
I would tell them that you should talk to the people who work there. They will really try to help you. They actually care about people.


4. How would you describe your ideal job? What are its qualities and attributes?

Colleague 1 (Work Readiness Instructor/Mental Health Counselor)
A good combination of supervision as well as space to work independently, be creative, a supportive organizational culture (especially from a direct supervisor).

Colleague 2 (Basic Skills Instructor)
A comfortable working environment, friendly and helpful colleagues, supportive employer, stress-free, reasonable pay, commute within 30 minutes as well as being able to further develop my strengths.

Colleague 3 (Director of Career and Community Development)
People focused/caring for the young and the old/raising others up;
Have impact with purpose on the family or the individual;
Cultivate resources from those who have/can afford them and share with those who do not.

Colleague 4 (Mobile Jobs Program Coordinator)
The upper management and core value of the company. Of course high paying salary may be ideal and nice, but if I have to force myself to get up in the morning and go to work, then that is not the ideal job. However, if the colleagues/upper management is making a positive impact in my life, then I value that more than the high paying salary job.

Colleague 5 (Summer Youth Internship Coordinator and Adult Literacy Instructor)
My ideal job would be one that allows me to meet people from all walks of life.

Colleague 6 (Special Projects Coordinator)
When it comes to my ideal job, they must meet the following:
(1) Has positive impact on society
(2) Help me grow as a person
(3) Has a strong sense of community support


5. If you could think of any of the best employers in this field of work, what is it that you value the most from them?

Colleague 1 (Work Readiness Instructor/Mental Health Counselor)
The best employers in my field of work are empathetic, compassionate, knowledgeable, patient teachers as well as leaders, who know how to delegate and show trust to subordinates. The best employers give employees room and space to learn and grow as people and professionals.

Colleague 2 (Basic Skills Instructor)
So far the best employers in this field of work, my favorite part of it is the casual, not-too-strict, kind of home-like working environment they bring to employees. Although dress code has been emphasized later on, the overall ambiance in terms of relationship between employees, between employees and employers, between students and instructors, is still very home-like.

Colleague 3 (Director of Career and Community Development)
What comes to my mind about the best employers in this field of work:
Knowledgeable about the field and committed
Have strong work ethics with ability to work effectively under different situations
Innovative and creative with purpose
Have empathy and respect for those they want to impact
Hard worker with respect for people, rules and regulations 

Colleague 4 (Mobile Jobs Program Coordinator)
The best employer in this field of work allows colleagues be in their own comfort zone due to the flexible work culture and the respect that all staff has for each other.

Colleague 5 (Summer Youth Internship Coordinator and Adult Literacy Instructor)
I am not sure how to define the ‘best’ in the field, but I am pretty sure that the current company that I work in is setting high standards for fellow organizations, which can be seen from our client retention rate and students’ feedback.

Colleague 6 (Special Projects Coordinator)
When I think of the best employers in this field of work, I like that they care about their employees and are honest to their clients.


Now that you’ve made it towards the end, you have learned that all 6 of these colleagues that I have interviewed – desire a comfortable work-life balance culture (that feels at home) where there is no pressure, but also allows the flexibility for each employee to complete their tasks and meet deadlines based on their own pace. They reiterate the fact that they value those employers who care about people and that the work they do should be something that serves their own purpose for the betterment of the organization as well as seeing professional growth in the individual. And this is why communication is very important, as employees need to feel comfortable in speaking up for themselves and voice out. This brings out transparency.

Now, it is your turn to apply yourself with these questions!

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