These are common things I want to briefly highlight some resume advice for folks who typically miss out on the important details.
✎ Add a section called SKILLS. Many job seekers forget to do that. This section is just as important as your work experience and education. Here, you would put the names of the software and apps SPECIFICALLY that you use well and that you’re proficient with.
✬ E.g. Microsoft Office is too general as many only just list that. Expand on it – do you use MS Publisher, MS Access, MS One Note, One Drive, Teams, and SharePoint as well? These are also part of the MS Office Suite, and some are critical business tools as well. So, list out the all the tools used by name.
What about social media tools? Skype or Skype for Business, YouTube, LinkedIn, Twitter? The list goes on, but you should list the ones you use. If you have a LinkedIn profile, add it to your resume – if not, be sure to create one and start to network there if you’re looking for jobs. This is a good thing to show employers as they can see beyond your resume. According to Zety, “a recent study says that up to 40% of employers may not consider interviewing you at all if they can’t find your LinkedIn profile.”
Please also keep in mind that hiring managers also look at “crossover skills”… that is what OTHER skills do you bring as shown on your resume? — Does your resume show a history of consistently sticking to your goals? Do you stay on jobs for short-term or long-term? You want to be mindful of that because if you are selected to the interview — During the interview, did you come across as teachable and focused on success, or “just need a job” attitude? If you don’t know what crossover skills you should include, you may want to refer to 8 Crossover Skills You’ll Need Whether You Go To College Or Not.
✎ EDUCATION – Just list your most recent education. If you have attended a college/university, please do not forget to include what your major is. This is especially helpful for employers to know when you are applying for a job in a specific field.
Note: High school graduates, College students and recent graduates often include their GPA in their resume. However, if you are worried about a low GPA, simply leave it off your resume. You can still include your school, graduation date, and any awards received.
If you are still attending high school, or you are currently an undergraduate in college, or if a high school diploma is your highest degree, you can include your high school information. To save space and time, there is no need to include your high school if you have completed higher education. It is only relevant if you have graduated from high school and are not planning to attend college or a university.
However, once you complete any other form of education including a training program from a trade school, you should eliminate this HS information from your resume. Your resume should constantly be up to date.
✎ WORK EXPERIENCE – I cannot stress this enough, however job candidates often miss out on the details of “numbers that define” how they did their job. Always use numbers to show how you helped your employer, as that is what many employers want to see.
Remember, list accomplishments/achievements, and not just your duties. Don’t forget to include numbers as well!
♛ “Greet customers” tells me what you do… but not how well you do it; “Managed 50-60 face-to-face customer inquiries daily” tells me both;
♛ “Restocking shelves” tells me what you do… but not how well you do it; “Supported store revenue goals by overseeing 17 aisle inventory consisting of 300 items per shelf” tells me both.
♛ How many team members did you collaborate with? What tasks or goals did you meet together?
♛ Were you involved in monthly, quarterly, or annual cycle count of the inventory at either store?
Don’t forget – employers are looking for candidates who bring the “tools” for success.
❅ E.g. What tools did you use for custodial duties?
✎ For a general resume, what is listed above would be ideal… I want to underscore that. That said, however, with a little more effort on specifics, you’ll be able to transform it into a “powerful personal branding tool”. Your resume is your marketing tool of selling yourself to the employer.
✎ You can also visit O*NET OnLine, where you can point your cursor to Occupation Quick Search and search up “Customer Service Representative” and there, you will find many performance objectives that match up things you also did. Use those to create additional bullets that demonstrate your acquired skills and experience.